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Wholesale Policies


Ordering: 

The minimum wholesale purchase amount is $120.00 and the minimum wholesale quantity is 15 pieces. You are allowed to chose which minimum option fits your needs.  All products & pricing are subject to change & seasonal availability.

Payment: 

We accept all major credit cards (AMEX, M/C, Visa, Discover), or cash. All payments will be collected at the time of purchase.

Selling our Items:

Clay Market Miami products may not be sold or advertised on any website or brick and motor for less than the prices listed on our website. Products sold in stores or online must be sold at MSRP.

Clay Market Miami products cannot be re-sold to other wholesalers for retail purposes & cannot be sold online or in-store to wholesale or discount outlets.

Private Label: 

All Items purchased from Clay Market Miami are under trademark protection & must display the Clay Market Miami name.  Under no circumstances may you sell Clay Market Miami products under any other name, or reproduce products under this trademark.

Cancellations:

We do our best to ship our wholesale orders items within 5 business days & because of this quick turnaround time, the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it. 

Order Changes:

Due to processing time & inventory availability, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.

Multiple Shipping Addresses:

We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.

Returns/Exchanges:

ALL WHOLESALE ORDERS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED. EXCEPT IN SPECIAL CIRCUMSTANCES LIKE: DAMAGED ITEMS DUE TO SHIPPING.

Lost/Damaged by Post Office:

We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us. 

Damaged Items/Order Errors:

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.

Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.

Damaged Replacements:

Once we have been notified of any damaged items you have received, we will work with you to get them corrected. Please note: we cannot extend any discounts to you should you decide to sell damaged items at a discount.

Discounts:

At times, we will promote items for a percentage off or a reduced shipping rate to our retail customers.  These offers do NOT apply to wholesale orders. Coupon Codes for these offers cannot be used by a wholesale customer.

Violation of any Clay Market Miami wholesale policy will result in account termination.

 

FAQ

Can I use your pictures to help promote the products via my social media/online?

Absolutely! We just ask that you not alter the pictures in any way & please link them to our social media outlets.

If you have questions regarding our wholesale process & policies, please contact us.